Measure and eliminate your missed sales in stores
In-person interactions are the heart of luxury and premium retail.
Convert those conversations into reliable data to boost conversion by addressing your product features, stock availability and pricing issues.
They trust us
Why do 80% of your store visitors leave empty-handed?
Retailers go incredible lengths to get people into their stores, only to have the vast majority leave with nothing. Without a way to track all those missed sales, you're leaving a massive opportunity on the table.
Don’t leave that information on the shopfloor.
Quality, up-to-date visitor data isn't just for e-commerce. It's there for physical retail too. Level the playing field with the information you need to reduce missed sales and boost conversion.
Winner of richemont’s innovation award
Avoid flying blind with our 3-steps solution
You deserve easy access to information and insights to deliver exactly what your customers want
1. Collect Data
Empower your sales team and give them a voice to speak for your customers.
After a customer leaves the store, the sales advisor simply answers a short 20 seconds survey to provide feedback of what just happened.
2. Consult Insights
Take data-driven decisions thanks to clear and actionable insights. Get your missed sales in units and value.
Reallocate stock towards the stores that need it the most, provide the ideal assortment per store and develop products your visitors actually want.
3. Track Changes
Track the impact of your decisions.
Follow the evolution in real-time and with the level of detail you really need: per store, store cluster, collection, SKU, ...
We deployed the LiveCrew solution for three reasons: firstly, to better understand our customers needs when they visit the shop.
Secondly, we wanted to leverage the experience of our sales advisors, who are in constant contact with our customers.
Finally, we wanted to create a stronger link between our sales advisors and their HQ colleagues. It is essential to feel listened to and the fact of having relevant and reliable information, shared easily, makes all the difference, it creates a real team cohesion and a better knowledge of our customers' needs.
Sébastien Valette
Samsonite General Manager France & General Manager Lipault International
You can have the best of both worlds
Maximize the authentic in-person interactions unique to retail stores. Then leverage our visualisation tools to interpret data and deliver powerful, easy-to-understand insights.
Sales associate portal
Empower your sales force to make a meaningful contribution by gathering invaluable data.
Fast and easy
data input
Designed for on-the-go input, your sales team can quickly capture which product was missing and why
Expert pre-set
questions
Questions specifically based on the best practices of retail data will help them efficiently gather the most essential information
Retail insights dashboard
Follow all your missed sales in all your stores, so you can eliminate overstock and reduce discounting
Get the stock to the right stores
Once you know what products are missing by SKU and store, you can reallocate your existing inventory and improve store assortments
Place better orders for next season
Place product orders based on historical sales PLUS the missed sales so you don't keep on replicating past mistakes
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