You follow your
customer’s journeys online. With LIVECREW,
you can also follow
them in your stores.

Ask LiveCrew anything

We tell you everything you need to know, in real time, without disturbing your customers.

Your sales advisor speaks to your customer and finds out a lot about him or her, like the reason for the visit, comments on products considered, reasons to buy or not to buy

When the customer leaves, the sales advisor simply takes out his tablet or phone and answers between 5 and 15 questions on the LiveCrew app

We collect the data, verify its quality and crunch thousands of customer data points to create actionable consumer insights straight from your stores

Customer centricity

We create actionable insights

Analyse the data quality

Crunch thousands of answers
( Big data )

Deliver customer insights to your key decision makers

Data Driven Decision Making Use cases

Missed sales

Know how many missed sales you had, per SKU, in each store. Take the right inventory and replishment decisions based on facts

CRM & omnichannel

Log behavioral data and the customer’s reactions to your customer’s data

Product marketing

Develop better products by knowing what consumers want for each product category and what are all the unmet needs

Salespeople training

Help them choose the right product to show the customer and what are the sales arguments that matter

Merchandising and store clustering

Know exactly what each store’s profile customer is and what they’re looking for

Advertising

Measure the traffic your marketing campaigns are generating into your stores

Customer testimonials

"We deployed the LiveCrew solution for three reasons: firstly, to better understand our customers' needs when they visit the shop. Secondly, we wanted to leverage the experience of our sales advisors, who are in constant contact with our customers. Finally, we wanted to create a stronger link between our sales advisors and their HQ colleagues. It is essential to feel listened to and the fact of having relevant and reliable information, shared easily, makes all the difference, it creates a real team cohesion and a better knowledge of our customers' needs.”

Sébastien Valette

Samsonite General Manager France & General Manager Lipault International

You follow your customer’s journeys online. With LIVECREW,you can also followthem in your stores.

We tell you everything you need to know, in real time, without disturbing your customers.

You follow your
customer’s journeys online. With LIVECREW,
you can also follow
them in your stores.