Measure and eliminate your missed sales in stores

In-person interactions are the heart of luxury and premium retail.

Convert those conversations into reliable data to boost conversion by addressing your product features, stock availability and pricing issues.

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They trust us

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Why do 80% of your store visitors leave empty-handed?

Retailers go incredible lengths to get people into their stores, only to have the vast majority leave with nothing. Without a way to track all those missed sales, you're leaving a massive opportunity on the table.

Don’t leave that information on the shopfloor.

Quality, up-to-date visitor data isn't just for e-commerce. It's there for physical retail too. Level the playing field with the information you need to reduce missed sales and boost conversion.

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Winner of richemont’s innovation award
5 stars

Avoid flying blind with our 3-steps solution

You deserve easy access to information and insights to deliver exactly what your customers want

People at the cashier

1. Collect Data

Empower your sales team and give them a voice to speak for your customers.

After a customer leaves the store, the sales advisor simply answers a short 20 seconds survey to provide feedback of what just happened.

Finger pointing at computer

2. Consult Insights

Take data-driven decisions thanks to clear and actionable insights. Get your missed sales in units and value.

Reallocate stock towards the stores that need it the most, provide the ideal assortment per store and develop products your visitors actually want.

Clothes

3. Track Changes

Track the impact of your decisions. 

Follow the evolution in real-time and with the level of detail you really need: per store, store cluster, collection, SKU, ...


Sébastien Valette

“It's essential to feel listened to, and having relevant, reliable information shared easily makes all the difference; it creates real team cohesion and a better understanding of our customers' needs."

Sébastien Valette
Samsonite General Manager France & General Manager Lipault International

Graziella Marchese Picture

“LiveCrew helps us fine-tune our product offering with never-before-seen precision, ensuring that each store offers exactly what our customers are looking for."

Graziella Marchese
Omnichannel Director at RougeGorge Lingerie

You can have the best of both worlds

Maximize the authentic in-person interactions unique to retail stores. Then leverage our visualisation tools to interpret data and deliver powerful, easy-to-understand insights.

Sales associate portal

Empower your sales force to make a meaningful contribution by gathering invaluable data.

Fast and easy
data input

Designed for on-the-go input, your sales team can quickly capture which product was missing and why

Expert pre-set
questions

Questions specifically based on the best practices of retail data will help them efficiently gather the most essential information

Retail insights dashboard

Follow all your missed sales in all your stores, so you can eliminate overstock and reduce discounting

Get the stock to the right stores

Once you know what products are missing by SKU and store, you can reallocate your existing inventory and improve store assortments

Place better orders for next season

Place product orders based on historical sales PLUS the missed sales so you don't keep on replicating past mistakes

Our partners

Turn visitor conversations into the insights you need to never miss a sale

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