Don’t leave that information on the shopfloor.
Quality, up-to-date visitor data isn't just for e-commerce. It's there for physical retail too. Level the playing field with the information you need to reduce missed sales and boost conversions.
Easily track every missed sale. By answering 2 questions and 10 seconds, your sales associates have the tools to quickly record insight behind a missed sale.
Make data-drive decisions more quickly. Filter through any missed sales based on 4 key categories: assortments, discontinued, new product ideas, and out of stock.
Get ahead of potential opportunities: LiveCrew alerts you when you're facing stock issues.
Empower your sales force to make a meaningful contribution by gathering invaluable data.
Designed for on-the-go input, your sales team can quickly capture which product was missing and why
Questions specifically based on the best practices of retail data will help them efficiently gather the most essential information
Follow all your missed sales in all your stores, so you can eliminate overstock and reduce discounting
Once you know what products are missing by SKU and store, you can reallocate your existing inventory and improve store assortments
Place product orders based on historical sales PLUS the missed sales so you don't keep on replicating past mistakes
You deserve easy access to information and insights to deliver exactly what your customers want
Empower your sales to actively listen to customers and then, effortlessly share the most important customer feedback.
Utilize dashboards equipped with clear data and actionable insights to understand what your visitors are thinking.
Take action based on insights to stock your stores with the merchandise your customers want.
We deployed the LiveCrew solution for three reasons: firstly, to better understand our customers needs when they visit the shop.
Secondly, we wanted to leverage the experience of our sales advisors, who are in constant contact with our customers.
Finally, we wanted to create a stronger link between our sales advisors and their HQ colleagues. It is essential to feel listened to and the fact of having relevant and reliable information, shared easily, makes all the difference, it creates a real team cohesion and a better knowledge of our customers' needs.
Samsonite General Manager France & General Manager Lipault International