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We deployed the LiveCrew solution for three reasons: firstly, to better understand our customers needs when they visit the shop.
Secondly, we wanted to leverage the experience of our sales advisors, who are in constant contact with our customers.
Finally, we wanted to create a stronger link between our sales advisors and their HQ colleagues. It is essential to feel listened to and the fact of having relevant and reliable information, shared easily, makes all the difference, it creates a real team cohesion and a better knowledge of our customers' needs.
Sébastien Valette
Samsonite General Manager France & General Manager Lipault International
